WebWater companies must tell you whether your appointment is in the morning or afternoon, and you can ask for an appointment within a two hour time slot. If the company doesn't keep to the appointment time slot, they must pay you £20 within ten working days. If they don’t pay you on time you can claim an additional £10 payment within three months. WebIf your hearing or speech is impaired, you can contact us using RelayUK. Alternatively, you can write to us at: Complaints resolution team Thames Water PO Box 436 Swindon SN38 1TU. If you are still unhappy after we have had the opportunity to reassess your case, you can contact Ofwat for an independent review.
Thames Water suffers surge in written complaints
WebThames Water (UK) complaints contacts. Visit Customer Services. Call Customer Services on 0800 980 8800. Email Customer Services on … WebIf you prefer you can file a written complaint to Thames Water by writing a complaint letter at the following Thames Water complaints address: Thames Water, PO Box 436, … land registry change of address form
Thames Water Misinformation Complaint — MoneySavingExpert Forum
WebThames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 2366661 Registered in England and Wales Your account WebMar 6, 2024 · If the supply is not restored by the time the company says it will be, compensation is due. £20 for the first 24 hours and £10 for each further 24 hour period the supply remains unrestored. If the interruption lasts more than 12 hours, the company should provide an alternative supply. For example, bottled water or tankers in the street. WebFind out how we're dealing with four times as many bursts and leaks, and how you can help us. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. Responding to the cold weather. Advice on how to deal with frozen pipes. Top cold-weather tips. land registry change details